FAQ

You can visit your order status page to check the progress of your order as it's fulfilled.
Find a link to the order status page in the order confirmation we have sent by email.

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information, tracking number and a link to track your order online.

If you haven't received your order information, then please check your spam folder. The order confirmation is sent out automatically and can be sometimes perceived as junk e-mail (spam) by email-suppliers.
If you also do not find the order confirmation in the spam folder then an error may have occurred while registering the order. Please contact us at webshop@kartotekcopenhagen.dk and we will help solve it.

We start processing your order quickly which means we often can’t make any changes once it’s confirmed. But we will do our best to help you. Send an email asap to webshop@kartotekcopenhagen.dk.

If you are missing an item in your order, please contact us webshop@kartotekcopenhagen.dk with your order information and we will help solve it.

If you have an incorrect item in your order, please contact us webshop@kartotekcopenhagen.dk with your order information and we will help solve it.

Please contact us, if any of the products are damaged when you receive it. We always pack everything carefully, in order to reduce the risk of possible damage.
We kindly ask you to verify the content upon delivery. Should the package or the content be damaged upon arrival please report it to the shipping company immediately, or no later than two days after receiving it. Please take a photo of the damaged packaging and goods. Then return the purchased items to us. Kartotekcopenhagen.dk is not responsible for any items damaged during transportation.

Your order is shipped once we process your order. We usually process your order within a short period of time after the order is received. You’ll then receive a separate email with shipping instructions.

Delivery time usually takes:

• 2-5 days within Denmark
• 4-8 days for the rest of the world

All goods are sent from Denmark and can be shipped to several countries in and outside of Europe. Shipping costs will appear from the order confirmation before you pay.

For orders within Denmark we ship with GLS to a "pakkeshop" near you or to your home address. For orders sent to other countries we ship with either GLS or UPS.

For orders within Denmark a shipment fee of 40 DKK will be charged to cover shipping cost, if you choose a “pakkeshop” as your delivery metod. If you choose Delivery to home, the shipment cost is 60 DKK. We ship with GLS to a "pakkeshop" near you or to your home address.

For orders sent to other countries we charge between 95 and 750 DKK, depending on the country you wish to ship your goods to. We ship with either GLS or UPS.
Delivery to countries outside the EU may be subject to local import taxes, which are your responsibility (where applicable).

• Australien: 750 DKK
• Austria: 110 DKK (shop delivery or private delivery)  |  Free shipping above 1100 DKK
• Belgium: 95 DKK (shop delivery or private delivery)  |  Free shipping above 950 DKK
• Bulgaria: 155 DKK (private delivery)  |  Free shipping above 1550 DKK
• Canada (East)*: 600 DKK
  *7 of 13 provinces = Alberta, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec included.
• Canada (West)*: 700 DKK
  *6 of 13 provinces = British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, Yukon included. 
• Canary Islands* (Spain): 600 DKK (private delivery)
  *2 of 52 provinces = Las Palmas and Santa Cruz de Tenerife included.
• Croatia: 400 DKK (private delivery)  |  Free shipping above 3000 DKK
• Czechia: 105 DKK (private delivery)  |  Free shipping above 1050 DKK
• Estonia: 200 DKK (private delivery)  |  Free shipping above 2000 DKK
• Finland: 155 DKK (private delivery)  |  Free shipping above 1550 DKKFrance: 150 DKK (shop delivery or private delivery)  |  Free shipping above 1500 DKK
• Germany: 95 DKK (shop delivery or private delivery)  |  Free shipping above 950 DKK
• Greece: 400 DKK (private delivery)  |  Free shipping above 3000 DKK
• Hungary: 155 DKK (private delivery)  |  Free shipping above 1550 DKK
• Iceland: 700 DKK
• Ireland: 175 DKK (private delivery)  |  Free shipping above 1750 DKK
• Italy: 160 DKK (shop delivery or private delivery)  |  Free shipping above 1600 DKK
• Latvia: 155 DKK (private delivery)  |  Free shipping above 1550 DKK
• Lithuania: 155 DKK (private delivery)  |  Free shipping above 1550 DKK
• Luxembourg: 95 DKK (shop delivery or private delivery)  |  Free shipping above 950 DKK
• Malta: 400 DKK (private delivery)  |  Free shipping above 3000 DKK
• Netherlands: 95 DKK (shop delivery or private delivery)  |  Free shipping above 950 DKK
• Norway: 175 DKK  |  Free shipping above 1750 DKK
• Poland: 105 DKK (shop delivery or private delivery)  |  Free shipping above 1050 DKK
• Romania: 250 DKK (private delivery)  |  Free shipping above 2500 DKK
• Portugal*: 185 DKK (private delivery)  |  Free shipping above 1850 DKK
  *18 of 20 regions = Azores and Madeira excluded.
• Slovakia: 105 DKK (private delivery)  |  Free shipping above 1050 DKK
• Slovenia: 155 DKK (private delivery)  |  Free shipping above 1550 DKK
• Spain*: 185 DKK (shop delivery or private delivery)   |  Free shipping above 1850 DKK
  *48 of 52 provinces = Ceuta and Melilla excluded.
• Sweden: 100 DKK (shop delivery or private delivery)   |  Free shipping above 1000 DKK
• Switzerland:  175 DKK  |  Free shipping above 1750 DKK
• USA (Mid/West)*: 700 DKK
  *43 of 62 states = Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Washington DC, Micronesia, Florida, Georgia, Guam, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Marshall Islands, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Northern Mariana Islands, Oklahoma, Oregon, Palau, Puerto Rico, South Dakota, Tennessee, Texas, Utah, U. S. Virgin Islands, Washington, Wisconsin, Wyoming, Armed Forced Americas, Armed Forced Europe, Armed Forced Pacific included.
• USA (North)*: 600 DKK
  *19 of 62 states = Connecticut, Delaware, Illinois, Indiana, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, West Virginia included.

For orders within Denmark you can choose between pick up in our store in Copenhagen, delivery to a Pakkeshop or to your home address.
For orders sent to other countries, the parcel will be delivered to either a shop delivery or your home address.

You're welcome to come and pick up your order at our shop in Copenhagen (Address: Classensgade 47, 2100 Copenhagen, Denmark).
Your order must be picked up during the opening hours of our shop. We're open Monday to Thursday 10-17:30, Friday 10-16 and Saturday 11-15 (but please check our Saturday opening hours here to make sure we're open). We’re closed on Sundays and on public holidays.
Choose pick up as an option during checkout. We will contact you when the order is ready.

No. We start processing your order quickly which means we can’t make any changes or redirections once it’s confirmed.

All orders within Denmark will be delivered within 2-5 working days from the day you have placed your order on our webshop. All orders shipped outside of Denmark will be delivered within 4-8 working days from placed order.

If you order from a country, which is a member of the EU you pay Danish VAT but no customs duty in accordance with the rules of free movement of goods. However, if you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible, but on the other hand the Danish VAT is deducted. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.

If your package goes missing during shipping, you have to contact and file a claim to the local branch of the shipping company used for the shipment.

Our store is located at Classensgade 47, 2100 Copenhagen, Denmark.

Our store is open from Monday to Thursday 10-17:30, Friday 10-16 and most Saturdays 11-15 (but please check our Saturday opening hours here to make sure we're open). We’re closed on Sundays and on public holidays.

Yes, we offer gift cards that can be purchased through our webshop or in our shop. You can choose between these values when you buy an online gift card: 150 DKK, 250 DKK, 400 DKK, 500 DKK, 750 DKK and 1.000 DKK.
Gift cards are delivered by email and contain instructions to redeem them at checkout. It can be forwarded by email or printed for gifting. Our gift cards have no additional processing fees.

Prefer something tangible? You can also purchase a physical gift card in our store for a beautifully wrapped, ready-to-give option. In our shop you decide what amount you want the gift card to be.

We're always ready to help if you have any questions or need help. Please contact us at webshop@kartotekcopenhagen.dk, write in our contact form on our contact page or call at +45 29 32 61 41. We'd love to hear from you!

Return of online purchase: Kartotek Copenhagen accepts returns and exchanges of online purchases within 14 days from the date of reception. All items must be returned in their original packaging and in the same state they were received in. Returns are processed at your own risk and expense, and is to be handled by you.

Return of store purchase: You can return items purchased in our physical store within 14 days from the date of purchase. Items purchased in our physical store can be exchanged for another item or for a store credit voucher upon presentation of the receipt or exchange tag attached to the item. We do not offer cash refunds for items purchased in our physical store.

• How to return item(s) from a online purchase: If you wish to return your online order, please contact us by email at webshop@kartotekcopenhagen.dk stating your order number and the reason for the return. Please note that expense for the return shipment is paid by you. The return must be sent in secure packaging to:
  Kartotek Copenhagen
  Classensgade 47,
  2100 Copenhagen Ø, Denmark
  Phone: +45 29 32 61 41
  Email: webshop@kartotekcopenhagen.dk
  
  Please enclose a note with your order number, a list of the returned items, your telephone number, and email address.
  You are always welcome to return your items to our physical store.

• How to return item(s) from a store purchase: If you wish to return item(s) from a store purchase, please stop by our store and make the return during our opening hours.
  Read more about our return policy here

Yes, you have to pay for the expenses in connection with the return. You can return your item for free in our store in Copenhagen during the stores opening hours.

Yes, it's possible to return a item you bought online in our store in Copenhagen during the stores opening hours.

Kartotekcopenhagen.dk trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark.

Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear. In connection with complaints, defects and faults or non-delivery of goods please contact us at webshop@kartotekcopenhagen.dk. If the complaints are entitled you will get a refund of your shipping costs with in fair limits.

When you return the item please inform us about the problem as detailed as possible. Please make sure the item is delivered safe and sound and make sure to get a receipt for the shipping so we can refund the amount.

Once we have received the return-items and checked that the state of the items lives up to our return requirements, we will credit the amount to the same card used for the purchase.

If you do not pick up your package at the selected pickup point before the deadline expires, or if you do not wish to receive the package from us when it is being delivered to your address, the package will automatically be returned to us, and we will be charged a return shipping fee accordingly. This amount will be deducted when the purchase is refunded.

If you have changed your mind about your purchase, it would therefore be more cost-effective for you to receive your package and subsequently return it to us yourself, as the costs for this are significantly lower than the return shipping fee.

At Kartotekcopenhagen.dk we accept the following cards: VISA/DANKORT, VISA, MASTERCARD and AMERICAN EXPRESS. We also accept Paypal, Apple Pay and MobilePay. All prices are indicated in DKK & EUR, and include a 25% Danish sales tax/VAT or a local VAT tax.

In order to purchase items at Kartotekcopenhagen.dk you must fill in your personal information and payment information. Once you have chosen the item or items you wish to purchase you may proceed to checkout. When the order has been placed you will receive order confirmation by email. As soon as the payment has been approved and the items have been selected from our stock, you will receive an order confirmation.

If you have any questions about your purchase at kartotekcopenhagen.dk or would like some personal advice from our dedicated team, please don’t hesitate to contact us at webshop@kartotekcopenhagen.dk.

We draw the money, when the order leaves our store.

Yes, it is possible to pay with a gift card in our store and on our website.

To help ensure that your shopping experience is safe, simple, and secure, Kartotekcopenhagen.dk uses Secure Socket Layer (SSL) technology. A SSL is a protocol that encrypts your information so that your information is kept secure while being transmitted via the Internet. It is not possible neither for us nor any other unauthorized entity to see or read data, which is exchanged in connection with the purchase.

Kartotekcopenhagen.dk reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.
Kartotekcopenhagen.dk cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

All our paper products are made in Europe and the paper is from Sweden.

Yes! All online products is available in-store too. Unless the product is out of stock.

If you want to be certain you'll get your hands on a specific product, you can place an order online and choose the "Pick Up" option at checkout. We'll have it ready for you when you arrive!

Our store is located at Classensgade 47, 2100 Copenhagen in Denmark.

The store’s opening hours is Mon-Thu 10 am - 17.30 pm. Fri 10 am - 16 pm. Sat (only the first and last Saturday of the month): 11 am - 3 pm (see specific dates here). We are closed on Sundays.

You can buy a digital gift card on our webshop and in our store. You can choose between these values when you buy a gift card: 150 DKK, 250 DKK, 400 DKK, 500 DKK, 750 DKK and 1.000 DKK.
Gift cards are delivered by email and contain instructions to redeem them at checkout. It can be forwarded by email or printed for gifting. Our gift cards have no additional processing fees.

Prefer something tangible? You can also purchase a physical gift card in our store for a beautifully wrapped, ready-to-give option.

Mostly no. Sometimes we run special campaigns only in the shop and sell secondhand products at a good price.

We cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor.

Read about our Privacy Policy here.

Like many other sites, this site uses cookies. Cookies are small text files websites place on users’ computer or mobile devices. Cookies are necessary to make our website work and it also collects information on how you use our website which makes it possible for us to improve the website the best way possible. The cookie will recognize you when you return to our website to provide you relevant content based on your viewing pattern and it will storage the items in your shopping bag between your visits.

Cookies on this website is primary used to measure traffic, to optimize the content of the site, and to target ads. You can decline cookies on your computer by changing the settings in your browser. However, if you choose to decline cookies you cannot use many functions and services since they require to remember what you are doing on the website.

If you wish to delete cookies, you can find a guide to delete them here

Kartotekcopenhagen.dk cannot be held responsible for items that are sold out at the time of purchase. Typos, changes in delivery from our suppliers and unforeseen delays that Kartotekcopenhagen.dk cannot control can occur, and we are not to be held accountable for these.